If the CONTACT US option isn’t working, please email me directly firstname.lastname@example.org I’ll get to the bottom of any issue you’re having. We do have a tier one response team that is typically on top of all issues.
The asterisk is a new feature and tech is still working out the bugs. It’s not currently a live report, your balance on your dashboard is the accurate answer of whether your team is paid. If you don’t see a balance for 2019 on your dashboard, you’re good, 2020 just means next year’s dues.