Tagged: Cancelling with them has been an absolute pain. Not only did they not cancel my membership when I asked, they tried to sign me up for something else. I\'m still dealing with trying to get it cancelled.
This topic contains 26 replies and was last updated by raymond. This post has been viewed 1787 timesberard 2 months ago. This post has been viewed 1787 times
- March 1, 2018 at 7:52 pm #33732
If you’re having trouble logging in, make sure to reset your password for the new site.
When you re-up any Season-long membership (monthly or annual) you earn a free gift! (March 31 Deadline)
#1 – If you haven’t already, please update your password on the new site by resetting it: HERE
#2 – Sign up for one of the subscription options HERE.
#3 – Then, come back and choose your Free Gift: HERE
If you clicked to reset your password and you don’t receive your password link, check your spam. If it’s still not there, just create a new account by Registering for a new one. You may be one of the few we weren’t able to pull over to the new site.
- March 1, 2018 at 9:29 pm #33739
Re-upped for new membership. Will we still be charged on the old site? Can’t seem to get clarification on this. If so, how do we go about not getting charged twice? Thanks.
- March 1, 2018 at 10:33 pm #33742
- March 2, 2018 at 10:02 am #33768
Thanks for the quick response Scott, looking forward to the new site.
- March 8, 2018 at 8:56 pm #34752
Cancelling with them has been an absolute pain. I emailed & asked them to cancel my membership and got the response below. They don’t seem to take no for an answer & basically ignored what I asked them to do.
Thank you for your e-mail. We appreciate you being a member of Scout Fantasy.
We’re working on several new and exciting features for Scout Fantasy and want you to be among the first people to see them.
So because we know change is hard, we’re going to pause your billing until August 1. You’ll get the entire summer free to see what we have in store.
And as a bonus, we’re giving you access to our sister site, SportsLine.com, which provides comprehensive sports picks, projections, and analysis. Plus, it has fantasy rankings, DFS lineups and advice, and stat projections to help you make optimal lineup decisions. SportsLine is $9.99 per month, but you’ll get it completely free with your paid Scout Fantasy subscription for as long as you have it.
- March 9, 2018 at 12:56 pm #34789
That’s crazy. When did they send you that email?
- March 9, 2018 at 10:44 pm #34899
I emailed them on Feb 28 and they responded with that the next day. I sent them a follow up & told them I wasn’t interested and they didn’t respond. I’ll just keep an eye on my credit card. If they charge me I’ll just dispute it.
The best thing about dealing with you guys is by far the relationship. I can contact you a million different ways & you always respond right away. There is no fake sales pitch or being pushy. You stand by your product & take care of your customers.
- February 19, 2019 at 10:01 am #91910
I don’t know what you’re talking about.I’m having trouble with the site accessing my teams and I’m getting no help. I just signed up for a 88 baseball team and if the league filled my roster is being filled with auto picks. Someone please reach out. 801-628-3171
- March 11, 2018 at 11:51 am #35030
I emailed them to cancel and received the same offer as above. I declined and asked them to cancel it. Then I got another email that they were canceling and not charging me on my renewal date. I would just email them again and don’t stop until you get a confirmation email.
- March 15, 2018 at 9:52 pm #35569
Thanks Mike. I’ll keep trying.
- March 17, 2018 at 12:34 pm #35766
I think at this point , it’s honestly fair game to call it deceptive that they are still promoting “Access and answers from Dr Roto, Adam Ronis, Shawn Childs etc.”
So bizarre that a big company like CBS is that desperate to mislead our fantasy members and push them over to Sportsline, which has been around for years.
- March 25, 2018 at 10:52 am #36864
I had the same issue, canceling! They were very persistent, I told them that I have alerted my credit card company and I would take legal action if they continued to bill me. That seemed to work. They said “sorry to see you go”. I am now back in the Scout Army and can’t wait for football season!
- March 25, 2018 at 11:11 am #36865
Hey Scott how can I change my display name? I just re-upped and I would like to use my name that I had before. Its limiting my choices to my actual name. Thank you
- April 12, 2018 at 4:36 pm #39440
Testing the Forum postings. (IT)
- May 4, 2018 at 6:42 pm #42240
Question; tried to look at Kentucky Derby picks from Vegas Whisper and says “Content Restricted” need to buy all sports premium pass. I already pay for that pass and get all other content. Any help?
- May 24, 2018 at 7:38 pm #43987
CBS is still trying to deceive ScoutArmy and milk your old subscription $$ to the Scout.com site. Really incredible. We have sent them a cease and desist. Let’s go.
- July 22, 2018 at 3:17 pm #49036
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It seems we can’t find what you’re looking for. Perhaps searching can help.
- August 16, 2018 at 1:04 am #52546
Anyone have any good promo codes? Roto50 gives 50% off for 2 months, but that’s pretty much the same as the 1 month off 6 month deal. Looking to sign up if a good deal is available!
- August 16, 2018 at 2:44 pm #52649
Has the ability to apply custom rankings (local FF league rules) been shut down for the season (for non-payers)?
- August 20, 2018 at 6:34 pm #53840
I just signed up for premium and can access all of the content, except when I go to do customized rankings for my home leagues, it either doesn’t take me to the site, or if I can get to it and hit the little black box to enter custom scoring, it takes me to the page asking me to sign up? Help! Thanks!
- October 5, 2018 at 4:32 pm #69175
I am a member and have been a couple of years, was at the old site got duped for 1 month, I actually put that on you guys… should have reached out to all the members, no biggie though I get it.
However, I am writing to you because too many times like today I can’t access things simple things “Fantasy Football week 5 Hub” I mean most of the content on the list of content is still stating week 4 .. cmon guys .. lots of bugs still I get it. This info is what we pay for, and we need it on the dates its meant to be seen not 2 days later. Maybe I am doing something wrong but don’t think so, because sometimes good sometimes not .. so not user error…
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